All Speakers Speaker Raúl Álvarez Barrera Position: Global Vice President Digital Company: Radisson Hotel Group Customer-focused visionary. Passionate about Digital. Enabling companies to achieve business goals through digital platforms, experience, localization, and content with always AI and innovation as part of the DNA. Lucky enough to be awarded during last years due to Best Digital Innovation award, Best Use of technology and Best customer focused strategy by the European Customer Experience Awards, Best Digital Experience and recognized by Google as Best in class about the App strategy. Sessions Wed 23 Oct 13:00 - 14:00 Main Auditorium Amadeus Gold PassPlatinum Pass Business and leisure Travel ForumDistribution channels: OTAs, TTOO and Travel Agencies+1CEO's & Leadership SummitTalent Marketplace CX Leadership: Strategies for Inspiring Customer-Centric Cultures in Tourism Organizations Thu 24 Oct 11:15 - 12:00 Auditorium Melilla Gold PassPlatinum Pass Business and leisure Travel ForumHospitality ForumCMO's & CSO's AgendaDigital & CIO's Agenda Personalized Guest Services in the Digital Age Thu 24 Oct 15:30 - 16:15 Main Auditorium Amadeus Gold PassPlatinum Pass Hospitality ForumCEO's & Leadership SummitCMO's & CSO's Agenda The future of guest experience with AI and emerging techs